Rental Conditions

PAYMENTS
The following credit cards are accepted: Master & Visa.
Payment for car rental must be made by VISA or Master Card or Cash. Other forms of payment are not accepted. Payment by credit card will attract an extra bank commission charge of 18%.
The balance payable on pickup is paid directly to the car rental company upon pick-up in compliance with the provisions set forth in the documentation delivered to the customer. Payment must be made with a valid credit card or cash.
On delivery of the vehicle you will sign a hire agreement/contract between yourself and rentacar-dalaman.com airport dalaman.

Important Note : Charges made to credit cards in Turkish Lira from the exchange currency selling rate . Your bank may use the buying exchange rate to reconvert it in to your own currency in your credit card statement. This will show % 15 to 20 difference in your credit card statement. Your bank may charge a small fee for international transactions. For clients who want to avoid currency exchange rate differences, we suggest to pay cash.
All local taxes, insurance and delivery charges are included in the rates we will quote you, but please note that damage to windscreen, headlights and tyres is not covered by Turkish insurance policies. Additional optional cover can be purchased at a cost of £2 - £3 per day for cars and £5- £8 per day for minibuses and SUV´s.
A complimentary map is provided with your vehicle and information regarding our emergency contact numbers is clearly stated on the hire agreement, a copy of which you will retain. Our representative will also be happy to answer any questions you may have pertaining to the vehicle, local driving laws, accidents, insurance etc.

DRIVER REQUIREMENTS 
It is compulsory to hold and be able to produce a valid British or International Driving Licence.

Drivers must be a minimum of 21 years of age for cars and 25 for jeeps and minibuses.Driver must have held a valid driver's licence for at least 2 years.

Additional drivers must register at the start of rental, otherwise your insurance becomes void. Our rental agreement includes 2 main drivers free of charge. Any additional driver will be charged a flat-rate fee of 10 GBP regardless of the rental duration.

Maximum age of driver is 99 years.

CHILD SEATS
Child seats can be provided on request, but must be ordered at time of booking. Please note that these seats are of a standard ‘one size fits all’ design, suitable for a child weighing up to 16 kg. Should you have any concerns we recommend you bring your own. rentacar-dalaman.com are not responsible for the fitting of car seats and car seats must be returned in the same condition.

UNLIMITED MILEAGE
Unlike many other companies, unlimited mileage is included in our rates.

FUEL POLICY

Vehicles are not provided with a full tank of fuel. It is the client´s responsibility to return the vehicle with the same level of petrol. However, on receipt of the vehicle there will be enough fuel to take you to the petrol station. There is no refund for unused fuel. If the vehicle is returned with less petrol than given on delivery, a charge equivalent in value to the missing fuel will be incurred.

DELAYED RETURN
For each full hour the charge is 1/3 of the daily rate. If it exceeds 3 hours then it will be counted as an extra day

PERSONAL ACCIDENT INSURANCE
This covers the personal injuries caused in a traffic accident to the named driver while driving in the limits of the rental car's insurance policy. British citizens usually do not need that insurance as their personal health insurance or travel insurance generally cover the personal injuries.

TRAFFIC FINES
Legal responsibilities resulting from traffic violations incurred during the rental period must be paid by the renter. Sometimes these are paid on-the-spot, however, occasionally they are sent by post. In this instance, any traffic penalty incurred during the rental period but after the client has left the country, will be charged to your credit card and you will be informed by e-mail.

ROAD ASSISTANCE
24 hour roadside assistance with vehicle substitution (if needed) in case of accident/damage to the car

CHANGING RESERVATION & CANCELLATION POLICY
We do not charge a cancellation fee for general reservations, and the reservation may be canceled at any time.

CAR RENTAL DOCUMENTATION
dalaman-carhire will deliver to the customer an e-copy of all car rental reservation documents and Rental Voıucher after the completion of the on-line reservation. The customer must keep a copy of the documentation and present it to the dalaman-carhire.com represantative upon pick-up dalaman-carhire.com cannot be held accountable for failure to rent or pick-up the vehicle if a copy of the Rental Voucher is not presented at the pick-up time. A copy of the Rental Voucher is stored in our archives and may be accessed by the customer at any time by means of a contact form if the customer provides the reservation number. The customer receives the reservation number on the Rental Voucher by e-mail after booking.

RIGHT TO REFUSE
rentacar-dalaman.com reserves the right to reject reservation of car hire to any customer they believe is not fit to drive or fails to meet the required conditions. In such cases, the contract between the customer and dalaman-carhire.com is immediately cancelled. dalaman-carhire.com is considered free of any liability to the customer and the customer is not eligible for reimbursement of the costs of reservation.

VEHICLE SUITABILITY
All descriptions, images and characteristics of vehicles serve to provide a general presentation of the vehicle to the customer and may change or be withdrawn without prior notice
Car rental companies reserve the right to change the vehicle due to availability of vehicles for hire. Any claim by the customer as to the justification of such action by the car rental company shall not be considered
The customer is fully responsible for the choice of the vehicle for reservation, including the suitability of the vehicle for the rental purposes. The customer is solely responsible for assessing the suitability of the vehicle to carry a certain number of passengers and their luggage

YOUR CONTRACT WITH US
On delivery of the vehicle you will sign a hire agreement / contract and also an impression of your credit card will be taken. This is merely to ensure that the vehicle is returned to the pre-agreed place on time and with the correct amount of fuel. The impression is kept in our office safe and is refunded to you on return of the vehicle. We strongly feel that this method is preferable to a cash deposit or us holding your passport.
Apart from any conditions contained in any rental agreement with the car rental supplier you will be held responsible for anyone driving under the influence of alcohol or drugs, causing wilful damage, driving off road, or driving negligently and/or without due care or attention or in breach of any road laws and you agree to indemnify dalaman-carhire.com against any claim or demand whatsoever in respect to any breach of this condition.

rentacar-dalaman.com car rental acts as an independent car rental company for its own locations and a broker for other independent car rental companies in its network. We reserves the right to substitute the type of car reserved to a similar car or higher group when subject to circumstances beyond our control. We reserve the right to change our rates without prior notice. Please also read our cancellation policy.

INSURANCE                                     

CDW (Collision Damage Waiver)                                               
This means your liability for damage caused to the rental vehicle is relinquished if it is involved in a collision. The waiver is limited to a certain amount and often excludes glass (windows etc.), tyres and any towing. The waiver usually carries an excess/deductible of a certain amount; this means that the renter will be liable for a certain amount e.g. In Turkey the amount for starts from 450 GBP
Every country has a minimum amount of insurance needed for someone to be permitted to drive. This covers the renter´s liability for any damage caused to other people and/or other people´s property. It is usually limited and there may be excess i.e. you may be liable for any amount over and above the value of the insurance Fire Iinsurance

FDW (Full Damage Waiver)
In Turkey certain car rental companies might charge you up to the excess amount in case of damage to the rented car or theft of the rented car. dalaman-carhire.com will not charge you if the following procedure has been faithfully followed.
In case of accident or damage to the vehicle;

1. You have to immediately inform the dalaman-carhire.com contact. Details which is provided on your copy of the agreement.

2. In case of an accident you have to contact the police and take a written report. In Turkey you also need to contact the police even for minor damage. You need to get a damage report and a police report. When you pick up your rental car, please ask for this information!

3. In the event of an accident, the vehicle must not be moved until the Traffic Police or Jandarma arrive. Do not attempt to move the vehicle even if it is blocking a route.

4. When you return the car you have also to make a damage report with our representative.

dalaman-carhire.com will not pay back the excess due to damages caused by not following the terms and conditions on our web page and/or the car rental agreement. Please check the "Exceptions to an all inclusive insurance" section in the Terms and Conditions.

Theft insurance with (Vehicle Theft Waiver)
This removes or reduces the renter´s liability for the attempted theft or theft of the rented vehicle. The waiver may carry an excess/deductible amount, which means that the renter will be liable for a certain amount of the value of the vehicle damaged or stolen, for example up to first £2,000 of the damage.
If the vehicle is stolen and the renter cannot return the key i.e. the renter was negligent and left the key in a prominent and vulnerable location, the renter may be liable for the full cost of the vehicle.

Exceptions To An All Inclusive Insurance          
Charges for any of the damages below will be charged directly to the client, the most important are the following: Antenna, damage to car lock, loss or damage to keys, windshield wipers, glass, mirrors, wheels, tyres, interior of the car, spare key and car jack, hubcap, lights, gas cap, warning triangles, damage to the upholstery of the car, damages to the roof, damages caused by roof racks, extreme dirtiness in the car, underside damage, personal belongings in the rented car, damage due to negligence, tyre punctures and burst tyres, fuel errors, damage to child seats and baby seats, flat battery because of electrical devices not being turned off, loss of the car documents, loss of registration plate.
The car rental company, in any case, is not obligated to replace any part or appliance that has been damaged due to the client´s negligence.
Towing costs are not covered by any insurance.
Some car rental companies will offer extra insurances to cover the above exclusions. Local laws govern the terms and conditions of hiring vehicles and the rental contract signed on collection of the car is legally binding.
Damage caused by drunk driving or negligent driving will never be excluded from the client's direct responsibilities.