FAQ

CAR HIRE IN DALAMAN FREQUENTLY ASKED QUESTIONS
In this section you will find the frequently asked questions about car rental in Dalaman and the answer to those questions. If you still have any questions after browsing this section, please contact us and we will do our very best to reply to you as soon as possible.
How can I pay for my rental?
Cash or credit card payment are both acceptable to pay for your rental vehicle. You also need to show a credit card in your name when you pick up the vehicle.

How soon will you be able to confirm my reservation?
Most reservations will be confirmed within 24 hours. If you haven’t received your confirmation yet, please check your email spam filter but feel free to contact us.
Is there a fee for canceling or changing a reservation?
There never is a fee to change or cancel car rental bookings. Reservations are fully refundable at any time, unless cancelled within less then 48 hours of the reservation time. All changes and cancellations must be processed by us and not by our overseas affiliates. If you return your vehicle early, no refund is given for any unused days.
 
What do I need when I pick up the vehicle?
You will need to bring your passport (or valid ID card), drivers license and credit card. If your license is printed in a language the local offices won’t be able to read (Chinese for example), make sure to bring an international drivers license as well. No copies of any of the mentioned documents are accepted, you will need to bring the originals.
 
What kind of insurance can I get for my rental car?
All of our rates include third party liability and fire insurance. Collision Damage Waiver is included in all of our 'Inclusive' rates. 'Inclusive' rates will also include theft insurance in most cases.
Collision Damage Waiver and theft insurance release you from full financial responsibility for the vehicle in case of an accident or theft. In most cases, when collision and theft occur you will still be responsible for a deductible of some sort. Most car rental suppliers will offer insurance locally, which can reduce the collision and theft deductible if you wish to purchase it.
With the exception of Italy, CDW is optional and you always have the right to refuse it. If you do not wish to purchase CDW at the time of pick up, please note that you need to initial the 'Decline CDW' box on the Rental Agreement.
 
Can I take the rental car into another country than the pick up country?
No, not in any situation. The vehicle insurance will only apply in Turkey.
 
Can I make a reservation for someone else?
It is possible for anyone to make a booking through our website for someone else, and pay the amount with their credit card. However, the person picking up the vehicle will need to bring a credit card in his/her own name as well in order to pick up the vehicle.
 
Is it possible to rent a GPS navigation system with the rental car?
In some cases it's possible to rent a GPS system with your rental car. You need to fill out this option during the quotation. Our reservations department will contact you to inform you about the options available. There may be additional costs applicable, which need to be paid for locally.
 
Are there any additional costs involved?
Our rates are inclusive rates, so no additional costs should be applicable. In the event that there are are any additional costs, our reservations department will inform you prior to the pick up. Should you decide not to agree to these additional costs, you can cancel your reservation at any time.
 
I have a foreign drivers license, can I use your services?
Yes you can use our services, even if you have a foreign drivers license. Make sure to bring an international drivers license (translation) if the local office will not be able to read your drivers license (for example when it is written in Chinese).
 
What are the costs for an additional driver?
The rates for an additional driver vary according to location. In some cases it's free, in other cases its a few dollars per day. Please supply your preference for an additional driver during the quotation or reservation online, and our reservation department will inform you about the costs involved prior to pick up. If you don’t agree to the extra cost, you can cancel your reservation at no charge and at any time.
 
Can I be sure that the selected vehicle is available?
If the vehicle you selected during the reservation is unavailable during pick up, we will supply you with a similar model. We always guarantee the category, but not the brand and/or model.
 
How much is the 'one-way' fee?
The 'one-way' fees vary per location. After you have made a reservation or quotation, our reservation department will inform you about the cost involved prior to pick up. If you don’t agree with the extra cost, you can cancel your reservation at no cost and at any time.
 
Can the car be delivered to my location, for example the hotel I am staying at?
In some cases it is possible to have your vehicle delivered. Sometimes this involves an additional cost. Please contact us if you want to have your car delivered somewhere.
How do I pay for optional extras?
Optional extras not included in our rates will have to be paid for locally at the time of pick up.

Rental Age

A minimum of 25 years of age is required for People Carriers. For other groups, the minimum rental age is 21.

What if my car is not available

We reserve the right to provide an alternative car from the same group if the model you have selected is not available for your booking period.

Rental Period

Minimum rental period is one day. If returns delayed by more than 3 hours then one additional day is charged. Online bookings made within 3 hours of the pick up time may not be honoured, please phone in these circumstances to ensure availability.

Insurances

Insurances included in the rates
Fire insurance with no excess.
CDW (Collision Damage Waiver).
FDW (Full Damage Waiver) with NO excess
Theft insurance (of ALL the car) with NO excess
TWH (Tyre, Windscreen, Headlight) insurance with NO excess
FULL INSURANCE NO EXCESS

What is included and excluded in the rates

Rates are inclusive of unlimited free kilometres, costs of lubrication, technical maintenance, and Full Insurance with CDW. Delivery and Collection of the vehicle within the Dalaman locality are included free of charge, additional fees for other locations calculated by our booking system automaticly. If requested child seats are provided free of charge.
Value Added Tax at the rate of 18% is included in the prices quoted.

Traffic Fines

Traffic fines and the legal responsibilities resulting from traffic violations that occur during the rental period are charged to the renter.

Driving Licence

Minimum 3 years old driving license is required for people carriers . For other groups, the license should be at least 2 years old.

Payment Conditions

Cash and credit cards are both acceptedl. The exact rental fee is calculated by booking system automaticly.
NOTE: Turkish and European banks are using different rates when they are transfering money. Also Turkish banks charge high commision from European banks when small amounts are paid by credit card in Turkey we suggest you pay in cash.

Long term Rentals

Special rates apply for long-term rentals. The minimum period for a long term rental is 30 days. For more information regarding the rates and conditions please contact us.

One Way Rentals

If the vehicle is returned to a different location, out of Dalaman a one way fee may be applied.

Accident and Stolen Conditions

In case of an accident or damage, the vehicle must not be moved from the accident site until the police or gendarme have assessed the scene. For insurance purposes accident, theft and alcohol reports must be obtained from the nearest police or gendarme station.

Delivery and Pick-up

Delivery and pick-up may be charged, if the rental is out of Dalaman boarders.

Additional Drivers

The vehicle can be driven by anyone else, however any additional drivers must have been registered in the rental agreement prior to use. There is no extra cost for additional drivers.

Driving Abroad

Vehicles are not permitted to be taken abroad.

On-Line Bookings

All bookings made on-line will be automaticallly confirmed.